Social Media Monitoring

Social Media Monitoring is the process of using listening tools to listen to online public conversations that effect your business, your people, your clients, your competitors and your industry.

At eSocialMedia our social media monitoring team will help you to utilise both free and paid social media monitoring tools to understand the online conversations that matter most.

Our technology helps your sales people to identify leads or spot customers who are about to leave. We can identify the hardest to reach candidates for your executive resourcing team or help your product development team to identify what consumers want but haven’t told you in your surveys.

Social Media Monitoring can help you to listen to the most influential thought leaders in your sector and understand what makes them tick and what is important to them. We can work with customer services to teach them to listen to disgruntled customers and integrate those unhappy comments into your CRM system so your call centre staff can Tweet or blog back to save a customer that you have worked so hard to win in the first place.

You will be amazed at what you can achieve through social media monitoring and it doesn’t have to cost an arm and a leg.

Get in touch for an informal chat about how social media monitoring could be used by you or by us to help your business.